Legal notice

# Trail Flow — Legal Policy

Last Updated: 10 September 2026

Welcome to Trail Flow. By using our website or purchasing our products, you agree to the terms and policies outlined below.

## 1. General Information

Trail Flow provides outdoor and hydration products designed for running, hiking, cycling, and other outdoor activities.

We aim to ensure that all product information, images, descriptions, and prices displayed on our website are accurate. However, minor differences may occur due to product updates, photography, or display settings.

## 2. Product Use

Trail Flow products should be used only for their intended purpose and according to any instructions provided with the product.

Customers are responsible for using products appropriately and safely. Trail Flow is not responsible for damage caused by misuse, improper care, or use outside the product's intended purpose.

## 3. Orders and Payments

All orders are subject to product availability and confirmation of payment.

We reserve the right to correct pricing or product information errors and to cancel an order where an obvious error has occurred.

Customers are responsible for providing accurate delivery and contact information when placing an order.

## 4. Shipping and Delivery

Orders will be processed and delivered according to the shipping option selected at checkout.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays, or other unforeseen events.

## 5. Returns and Refunds

Customers may request a return or refund in accordance with our applicable returns policy and South African consumer protection laws.

Products returned for a refund may need to meet applicable return requirements, including being in an acceptable condition.

Where a product is defective or does not meet applicable legal requirements, customers may have additional rights under South African law.

## 6. Privacy

Trail Flow respects your privacy. Personal information collected through our website, including contact and delivery information, will be handled in accordance with applicable privacy laws.

We will only use personal information for legitimate business purposes such as processing orders, providing customer support, and communicating with customers where permitted.

## 7. Website Content

All website content, including Trail Flow branding, logos, photographs, product descriptions, graphics, and written material, belongs to Trail Flow or is used with permission.

Content may not be copied, reproduced, modified, or distributed without permission.

## 8. Website Availability

We aim to keep our website available and functioning correctly. However, we cannot guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or update parts of the website when necessary.

## 9. Limitation of Liability

To the extent permitted by applicable law, Trail Flow will not be responsible for losses resulting from improper use of our products, failure to follow product instructions, or circumstances outside our reasonable control.

Nothing in this policy is intended to remove or limit any rights that customers have under applicable consumer protection laws.

## 10. Changes to This Policy

Trail Flow may update this Legal Policy from time to time. Any changes will be published on this page with an updated date.

## 11. Contact Us:kslmindustries@gmail.com

If you have questions about this Legal Policy, our products, orders, returns, or refunds, please contact Trail Flow through the contact details provided on our website.

Trail Flow — Hydrate. Move. Explore.